Some users of the Samsung Galaxy S25 Ultra have reported a concerning hardware issue that causes the ultrawide (0.6x) lens to rattle and fail to focus correctly. User feedback, along with a confirmed repair, points to a potential hardware defect.
Standard troubleshooting methods have not resolved the problem. Although Samsung has yet to officially acknowledge the issue, users can leverage the device’s one-year warranty to seek a replacement for the camera system or a new device altogether.
The Galaxy S25 series, particularly the premium S25 Ultra, is praised for its exceptional camera capabilities, making it one of the leading flagships for 2025. While the device did not see significant hardware upgrades aside from the new ultrawide lens, some improvements were noted.
In our review, we highlighted the S25 Ultra’s enhanced ability to handle motion, albeit minimally. Content creators will appreciate the support for LOG recording, which allows for capturing videos with more detail and dynamic range.
Unfortunately, this anticipated high-quality camera experience has been compromised for some users, primarily due to the problematic ultrawide lens. Reports suggest that when activated, the lens can rattle excessively, producing a noticeable sound and an inability to focus correctly.
Unlike previous isolated incidents, these issues are emerging concurrently from many users, as seen in various online forums and community support pages from the US, Europe, and India. While some speculate the issue arises from physical impact affecting the focus motor, others report that their phones exhibited these problems right out of the box.
Users have exhausted common troubleshooting options, such as rebooting and clearing app data, with no success. One user who visited a Samsung-authorized repair shop confirmed the issue was indeed hardware-related, leading to a replacement of all camera components.
Although Samsung has not officially acknowledged these problems, affected users can still utilize their warranty to seek assistance.
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